Privacy Policy for Continental Call Services

Last Updated: October 4, 2023

1. Introduction

Continental Call Services ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including how we use text message services for clients who opt-in to receive texts for notifications and marketing purposes.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information: Information that can identify you, such as your name, contact information, and payment details, when you provide it to us.

2.2. Usage Information: Data related to how you interact with our services, including call logs, text message records, and website usage.

2.3. Opt-In Text Message Data: If you choose to opt-in to receive text messages from us, we will collect and use your mobile phone number for notifications and marketing purposes.

3. How We Use Your Information

We use your information for the following purposes:

3.1. Provide Services: To deliver our call center services, including answering calls, scheduling appointments, and sending text message notifications, as requested by you or your business.

3.2. Marketing and Notifications: To send you promotional messages, alerts, and notifications if you have opted in to receive text messages. You can opt-out at any time by following the provided instructions.

3.3. Improve Services: To analyze usage data and improve the quality and efficiency of our services.

3.4. Legal Compliance: To comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We may share your information with:

4.1. Service Providers: Third-party service providers who assist us in delivering our services and who are bound by confidentiality agreements.

4.2. Legal Requirements: When required by law, regulatory authorities, or as part of legal proceedings.

5. Security

We implement industry-standard security measures to protect your information from unauthorized access or disclosure.

6. Your Choices

You have the following rights regarding your personal information:

6.1. Opt-Out: You can opt-out of receiving text messages for marketing purposes at any time by following the instructions in the messages.

6.2. Access and Correction: You can access and update your personal information by contacting us.

7. Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your information, please contact us at info@callcontinental.com or by calling 484-266-0484.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically for changes.

By using our services, you consent to the practices described in this Privacy Policy.

Effective Date: October 4, 2023